Shipping & Returns

Almost all of our gifts and cards are despatched via Royal Mail, however some of our bulky
gifts may arrive via a courier.


Goods will be sent to the address given by you in your order.


We do not stock items as all of our products are lovely hand made to order, we aim to
dispatch non bespoke items and bespoke items that do not need proofs in 7 working days
from full payment being received (unless otherwise specified)


Bespoke orders that require proofs agreed will be dispatched within time period agreed between the buyer and Vellamaes


Your delivery will be calculated at checkout


Royal Mail delivery times are estimates only. Occasionally, especially during busy times of

the year, Royal Mail 1st class delivery can take up to 3 working days, and Royal Mail 2nd
class delivery can take up to 5 working days.


We will always do our utmost to get the delivery to you as fast as possible.


Working days are classed as Monday to Friday and exclude Bank Holidays.

International Shipping


We can offer international shipping, please contact us for shipping rates.
Overseas orders may be subject to import tax & duty, this is to be paid by the buyer.
Please allow up to 15 business days for delivery of your item.

Returns

Standard Items


We are happy to offer an exchange or refund of the purchase price of any item if you
change your mind. Simply return the item in its original condition within 14 days of receipt.


Packaging and delivery costs are non-refundable.


For your protection, when returning products, we recommend that you use a recorded delivery
service.


Please note that the customer is responsible for the costs of returning the items to us

Bespoke items


We regret that we cannot offer refunds for bespoke designs.

Damaged or faulty items


In the event of an error where Vellamaes is at fault; if the item has arrived damaged or a
bespoke item has not been made with correct details as agreed on your order agreement,
it must be reported within 7 days of receipt.


The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus
any return postal charges if the Goods are in fact defective.



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Questions & Comments? Get in touch:

 


Please feel free to drop me a message with and questions, queries or custom requests. I like to work closely with my customers to bring you exactly what you are looking for!


If you decide you want to get in touch, please use the feedback form. You can also contact us and view our products on various social media platforms.


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